Where Does it Hurt?
When surveyed, one of the top complaints against tech companies is their product fees. Moreover that a service is not working correctly. However, it is the scope of a technology company to guarantee functionality. This is why we see a shift from the old school network design of a help desk and weekly visits to a managed IT department.
Remote Monitoring and Management ensures your technology assets are protected while delivering peace of mind.
As your Managed Service Provider, our top priority is effectively managing your network and technology assets to keep them safe and optimized so you stay productive. To do this, we leverage Datto Remote Monitoring and Management (RMM) to manage and protect your business. We use this platform to deliver premier monitoring and management services of your technology assets, delivering better service and greatly reducing any potential for downtime or disruptions to your operations. This enables you to spend more time focused on what matters most in running your business.
Real-time monitoring means we can keep all of your technology assets (devices, networks) running smoothly 24/7/365.
With automated remediation capabilities, we can program the system to automatically fix commonly encountered issues with zero interruption to anyone in your business.
Technology isn’t only an asset. It’s a major investment for your organization. We can arm you with the insight you need about how these assets are performing empowering you to make fact-based decisions to optimize your technology investments.
The backend platform is built within the WorldClass Amazon Cloud and is protected from external threats with a persistently tested and hardened cloud infrastructure.
Multi-factor authentication safeguards access to each individual user account.
Security controls and privacy mode can be enabled to prevent unauthorized access to devices. With privacy mode, the user must grant permission before their device is accessed by a technician for remote support.